Privacy Policy

Your privacy is important to you and to us. This notice explains how we use your information and keep it safe.

Information We Collect 

We collect personal information you voluntarily provide when you donate, register for an event, subscribe to our newsletter, or volunteer with us. This information may include: 

  • Contact Details: Your name, email address, physical address, and phone number. 
  • Financial Information: Credit card numbers or bank details, which are processed securely through our third-party payment providers; we do not retain complete credit card numbers on our servers. 
  • Engagement Data: Records of your donation history, event participation, and volunteer activities. 
  • Digital Data: IP addresses, browser types, and usage information collected through cookies when you visit our website. 

How We Use Your Information

We utilize your data to advance our charitable mission and nurture our relationship with you. Specifically, we employ it to: 

Donation Processing and Communication

We process and acknowledge donations promptly, including the issuance of tax-deductible receipts. To keep you informed, we provide updates on our programs, upcoming events, and urgent appeals. We are committed to responding to your inquiries and support requests promptly. Additionally, we analyze website traffic and engagement data to enhance our outreach and services.

Information Sharing and Disclosure 

At the Relief Assistance Foundation (RAF), we are committed to protecting your personal information. We do not sell, trade, or rent your data to third parties. We may share your information only under the following circumstances: 

  • Service Providers: We may collaborate with trusted third-party vendors who assist us with payment processing, email distribution, and database management. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: Your information may be disclosed if necessary to comply with the law, such as in response to a subpoena or court order, or to safeguard the rights and safety of our organization and staff.

Data Security 

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your personal and financial information from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure absolute security.

Your Choices and Rights

You have complete control over how we communicate with you, and you are entitled to: 

  • Opt-Out: Unsubscribe from our marketing and fundraising emails at any time by clicking the “unsubscribe” link found at the bottom of our messages.
  • Update Records: Review, correct, or request the deletion of your personal information by contacting us directly.
  • Donor Privacy: Request that your donations remain entirely anonymous in our annual reports and public recognitions.

Changes to This Policy

We reserve the right to modify this policy as necessary.

We may periodically update this Privacy Policy to align with changes in our practices or applicable laws. Should there be any significant updates, we will inform you by posting the revised policy on our website along with a new “Effective Date.” 

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the management of your data, please reach out to us at: 

  • Email: info@reliefassistance.org 
  • Phone: 8586489656
  • Mailing Address: 6867 Osler St, San Diego CA92111
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